Customer Service
At Chinastack we strive to ensure that our after sales service is the very best.
You can best contact us by e-mail at: sales@chinastack.co.uk
Alternatively, you can call us on: 01202 531111
Or fax us on: 01202 531112
You may find the quickest solution to your query or problem can be found by checking our list of
frequently asked questions:
What times are you open for business?
Our Website is open 24 hours a day, 7 days a week! Office hours are 9:00am - 5:00pm weekdays; closed at weekends..
What day is delivery due?
Following receipt of your order, confirmation of delivery will be forwarded to you. All available stock items will be delivered within three to four working days from the day of its acceptance.
Can I get delivery tomorrow?
Please contact our Sales Office before 2:00pm who will be pleased to make arrangements for a next day delivery. There will be an additional charge for this service.
I may not be available when you try to deliver
Our standard times of delivery are between 8.30am to 5.00pm Monday to Friday. Please advise us of any special requirements of delivery when placing your order. Failed deliveries where no one is available to receive goods are subject to a further £10.00 delivery charge.
Is it in stock?
We hold large stocks of the products shown on our Website and can normally deliver from stock. For items indicated "to order only" please contact our Sales Office to confirm availability.
Can I have a sample?
Please contact our Sales Office, who will be pleased to discuss your requirements.
If I order more cases, do I get a better price?
Please contact our Sales Office, who will be pleased to discuss your requirements.
I've had the wrong goods delivered, what should I do?
Please contact our Sales Office who will be pleased to make arrangements to exchange them.
I am unhappy with the goods you have sent me
Please contact our Sales Office who will be pleased to make arrangements to exchange them.
The goods you have sent me are damaged
Please contact our Sales Office within 24 hrs, Notification outside this timescale cannot be credited.
The goods do not seem to be the same as the last time I ordered them
Please contact our Sales Office who will be pleased to make arrangements to exchange them, or will be able to explain the reason for the change.
What is your returns policy?
If goods are unused and in their original packaging we will gladly credit them. Our collection charge is £15.00 or 15% of the value of goods. (whichever is greatest) unfortunately we are unable to do this with special order items, unless they are faulty.
The goods are faulty, what should I do?
Please contact our Sales Office to make arrangements for repair/replacement.
